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Please note : This site is for the support of the cover mounted CD-ROM's only
Click here for DVD Support
If you have any other computer problems, please click here.

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April 2004 [Disc Contents]

March 2004 [Disc Contents]

February 2004 [Disc Contents]

January 2004 [Disc Contents]

December 2003 [Disc Contents]

October 2003 [Disc Contents]

September 2003 [Disc Contents]

August 2003 [Disc Contents]

July 2003 [Disc Contents]

June 2003 [Disc Contents]

May 2003 [Disc Contents]

April 2003 [Disc Contents]

March 2003 [Disc Contents]

February 2003 [Disc Contents]

January 2003 [Disc Contents]

December 2002 [Disc Contents]

November 2002 [Disc Contents]

October 2002 [Disc Contents]

September 2002 [Disc Contents]

August 2002 [Disc Contents]

July 2002 [Disc Contents]

June 2002 [Disc Contents]

May 2002 [Disc Contents]

April 2002 [Disc Contents]

March 2002 [Disc Contents]

January 2002 [Disc Contents]

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The first thing you should always do if you can't install a programme from the CD is to check if you are running an Antivirus programme or any system speeding up tools. If you are, try de-activating or uninstalling them and then installing the programme.

We strongly recommend that you read the SUPPORT section on the cover disc, there are lots of helpful tips and solutions relating to specific software found on the cover disc - past and present!

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** GENERAL PROBLEMS **
Please ensure that with every application you try to install you press the MORE button to read more information about installation.  Many application now require on-line registration, please refer to the MORE section for registration information and serial numbers, as apporpriate.

MARCH 2004

On-line registration has caused users some problems.  Please email uksales@intuit.com and request a registration code for an edition of QuickenXG Startup Edition received on a coverdisc for Personal Computer World, March 2003.  A reply should be with you very shortly.

JANUARY 2004

Some users have encountered problems getting a registration code back from ABBYY for this software.  From available information we understand that there are a number of issues with certain ISPs mail servers recognising these as spam.  If you have not received a serial number by email within 72 hours of submitting your details, may we suggest that you sign up for a free webmail account (e.g. hotmail/excite/yahoo) and register to that address.  We appologise for any inconvenience this may cause.

SEPTEMBER 2003

Photags Lite requires an update to run on a Windows 98 Machine.  Please click here to visit the Photags site to get the required update.  No other faults known.

MARCH 2003

McAfee Firewall Version 3
The files for McAfee Firewall, can be found on the root directory of your disc. Insert the disc into your computer. Click START, Click on RUN, and in the field type D:\setup.exe. Click on OK.

JANUARY 2003

MIDGET 3.5
Due to space restrictions we have been unable to squeeze this music composition shareware onto the disc. However, if you go to www.silverblade.co.uk you can download it yourself for free.

COMPLETE CD MAKER DELUXE
The password to use this software is: downloading

SEPTEMBER 2002
AA MILEMASTER
This software is not compatable with Windows XP.
You may also be experiencing difficulties due to a missing file.
If you are running W95/98/ME and on installation get the following error message - 'Unable to initialise DAO/JET.DB Engine', you will need to download the EASY DAO file here.
If you are running W2000/NT and on installation get the following error message - 'Unable to initialise DAO/JET.DB Engine', you will need to download the DAO 3.5 file here.
If you get any error message other than the above, you will need to download the DAO 3.5 file here.

JUNE 2002
TRUESPACE 5.2
The Serial Number can be found on page 257 of the June issue of PC World Magazine, but here it is again, incase you don't have the magazine to hand: 7047892823004

OCTOBER 2001
MY BODY, MYSELF
If your PC system has two or more CD drives attached you may experience some problems running this program. If it will not run in one drive, try it in another. If you still experience difficulties, you should disconnect or turn off one of the drives.

SEPTEMBER 2001
DK ENCYCLOPEDIA OF SCIENCE
If your PC system has two or more CD drives attached you may experience some problems running the DK Encyclopedia of Science. If you experience difficulties, you should disconnect or turn off one of the drives.

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Registration/Serial Numbers

It is currently becoming more and more the case that products supplied on coverdisc both from ourselves and other publishers now require a form of activation or registration over the internet before the product will function.  Other products may have the required serial number(s) supplied on the CD/DVD.  Please ensure you read all information regarding the software before you install it.  This will allow you to find the information you require.  If you are in any doubt, please contact the helpdesk.

Disk Not Loading

If you get an error message when you restart the disk that says 'Application Error in GO.exe'.  This has been linked to early versions of some anti-virus products and either upgrading your anti-virus product, or uninstalling it may resolve the problem.  If this does not appear to resolve the problem, please contact technical support to request a replacement disk.

Installing software from the disc

Whether you're running from the launch dialog menu or from within the browser (provided you're using Internet Explorer), simply click the install buttons (they're clearly marked) and follow the on-screen prompts. Read the CD/DVD notes in Personal Computer World for additional information on installing and using the programs.

DVD USERS — Can't see the files in the folders ... ?

A few readers have reported empty folders on their DVD-ROM discs. This is almost certainly not caused by a faulty/damaged disc, but is a rare UDF conflict with certain versions/configurations of Windows 2000 - (it also, very rarely, occurs with Windows 98). There is a workaround - readers with this problem can download and install a UDF reader from the Adaptec site...
http://www.adaptec.com/support/advisor/cdrupdates/udfreaders.html
that will allow them to see the correct file structure. We have only received emails from six readers - so the problem appears to be very confined.
If you are experiencing this problem, download and run the UDF Reader. We have also included a copy of the installer file (udfread_v103_install.exe) in the Essentials folder on the DVD, to save you connecting to the net, but it's worth checking out the Adaptec site for information anyway, before proceeding.

General Advice on using the CD

If you think the disk is faulty, check through the list of known problems above.  If your problem is not shown, or you have a query about the content of the disk, please contact the support team :-

Personal Computer World, VNU Technical Support, 306 St. Mary's Lane, Upminster, Essex,RM14 3HL.   
Phone: 08700 885995   Fax: 01708 224802   E-Mail: pcw@vnusupport.co.uk

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You will need WinZip to open some of the programs on this CD.  
A shareware version of this can be downloaded Free from www.winzip.com.